FAQs

Local moves: Our moving services for local moves are calculated by the hour. There are various other factors that may impact the price for a local move. This includes the total distance (may include a fuel surcharge), stairs, packing, etc.

Long distance moves: Our long-distance moves are priced based on the weight of the items you are moving along with a few other variable costs - please inquire with us for more details.

Customers are responsible to arrange or cover any parking costs that occur while servicing the move.

Yes, we do offer storage at our warehouse located in Brampton, Ontario. The cost is monthly.

Yes, we can arrange for your overseas move. Please contact us for further details.

We send a minimum of two men for our local moves.

The size of the truck you need depends on what you need to be moved. When booking a move, you will be asked for some details about the items you need relocated. Based on that information, we will then book your move accordingly with the appropriately sized truck. Typically, our team comes with 3 men to complete the job however the team can be expanded if the move is larger.

Feel free to reach out to us online anytime and we will do our best to get back to you within 24 hours. You can also call us at 416-524-6704 during business hours to inquire.

Typically, all our moves start around 9am - 10am however depending on the date and how busy we are, we can always have a later start time.

We accept payment with cash, certified bank drafts, MasterCard and VISA. Please note that there is a credit card surcharge of 3% when paying. We do not require a deposit however we do require payment for the full move right before your items are offloaded at the destination.

Our head office is in Brampton, Ontario.

We are happy to provide any additional moving boxes and packing material for an extra fee. We also offer packing and unpacking services for extra time payable at an hourly rate.

Yes, we offer box delivery both as a single service and as part of the relocation process – box delivery, packing & removals.

Yes, we do that. For really heavy items and higher floors or the use of stairs, some extra fees will apply due to the specifications of the work.

All of the moving teams are trained and equipped with the necessary tools to help with basic furniture assembly and disassembly.

H.K. Movers is fully insured. Please keep in mind, we cannot be held liable for anything that is not packed by us. We do not take responsibility for anything that was packed under your own discretion.

For long distance moves, we provide full coverage which covers up to $0.60 per pound.

We do not allow customers to travel with us in our truck - you must arrange for your own ride.

Yes, we do offer in-house estimates on request. We also offer a new and better way for viewings - with a mobile phone or a tablet that has a camera, there’s no need for a person to come on-site. It can all be done in under 10 minutes using a mobile device.

Bookings can be canceled free of charge with just 48 hours' notice.

Yes, you can but keep in mind that the boxes shouldn’t be heavier than 40lbs to 45lbs - this way is easier to carry the boxes. Please note we will not move anything that is not packed into boxes.

In most cases, it’s recommended to pack a few days prior to the moving day.

There are many factors which depend on the time it takes to complete a move from start to finish. Our staff will calculate the estimated time based on the number of your belongings that will be moved plus the travel distance to the destination point. There are also other factors that affect the time needed for the move such as how far the truck needs to be parked from the loading/unloading point, if everything is packed into boxes beforehand in order to make the entire process quicker.

Please bear in mind that we are not allowed to move items which are: dangerous or hazardous materials, stolen and illegal goods, perishable, environmentally harmful or explosive goods, any type of drugs, bio-hazardous items and poisons, weapons and firearms.

Yes, against fire, theft and destruction of an entire container with limited coverage.

Don’t hesitate to call us on 416-524-6704 to ask your questions. A friendly customer service operator will get in touch shortly and give you the answers you need and an obligation-free quote if you need one.